IDS Code of Practice

Code of Practice

This Code of Practice has been prepared by Industrial Door Solutions Limited to meet the needs of any organisation's requirements for repair and maintenance to industrial and commercial doors and shutters.

The primary purpose is to provide best practice techniques and understanding of relevant information. Current legislation places a duty of care on all organisations, building owners, local authorities and building occupiers to ensure that the doors and ancillary equipment in their buildings are regularly maintained by a competent organisation or person(s).

It is our responsibility to ensure that all equipment is kept safe and in good working order.

Our Aim

To provide unrivalled support for all our customers' needs in the supply, installation, repair and maintenance of all types of commercial and industrial doors.
To provide a full repair and maintenance package through our staff of fully trained service engineers, who are backed by a full technical support across every part of our product range.
To operate a guaranteed 24 hour call out

Definitions
Service	Offering the provision of repair and maintenance facilities.	Competent person A person, suitably trained. qualified by knowledge and through practical experience, provided with the necessary instructions to enable the required maintenance or repair to be carried out correctly and safely. May be referred to as a fitter, engineer or technician.
Maintenance	The work required on a product or component to ensure continued satisfactory operation.
Repair	The work required to restore a door or shutter to good working order after damage, dilapidation or wear.	Owner /customer The organisation responsible for the door or shutter's operation and use. who requests the repair or maintenance.
Good working order	A safe operational condition when used in accordance with the manufacturer's instructions and in compliance with all relevant legislation.	Customer contact The customer's site representative to whom the repair and maintenance organisation's representative should report to when first attending the site.
Upgrading	The safe addition of enhanced capability.
Repair + maintenance organisation	The firm undertaking the repair. maintenance (and possibly upgrading) of doorsand shutters.